Thank you for visiting our website and reading our privacy policy.
This policy explains how Convergence Instruments collects, uses, discloses and protects your personal information.
This document consists of the following elements:
Purposes of the Privacy Policy;
Your Personal Information;
Our Use of Personal Information;
Tracking Technologies and Cookies;
Other important things you should know;
Your rights.
1. Purposes of the Privacy Policy
1.1. Identity
This Privacy Policy applies to Convergence Instruments, and all affiliated products and services offered by Convergence Instruments, including CIDataSolutions (collectively, “Convergence Instruments”, “we”, “us” or “our”).
1.2. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices. When we do so, we will post the revised Privacy Policy on this page with a new “Last Updated” date. This version is dated July 17 2026. If we make a material change that affects personal information that we collected prior to the change, depending on the nature of the change, we might notify you of the change and we might request your consent to the change.
1.3. Our use of personal information
We collect, use, and disclose information, including personal information in connection with providing our services and solutions, as well as for managing our business operations.
1.4. What is personal information?
For this Privacy Policy, “personal information” means any information about an identifiable person or allowing a person to be identified, directly or indirectly.
Where possible, we may anonymize, de-identify and/or aggregate personal information so that it does no longer identify an individual.
2. Your Personal Information
2.1. Why are we collecting personal information about you?
We may collect personal information in connection with providing our services and running our business, for legitimate purposes, including :
providing and administering our products and services;
managing our business relationships with clients, suppliers, and partners;
responding to inquiries and providing customer support;
complying with legal and regulatory obligations; and
improving our services and user experience.
We limit collection to what is necessary for these purposes.
We will hold your personal information if:
you are a prospective, actual, or former customer, or you represent, work for, or own a prospective, actual, or former customer;
you attend our events, receive our updates, participate in a promotion that we operate or visit our offices or websites.
2.2 What personal information do we collect about you?
Depending on your interaction with us, we may collect:
Technical data: IP address, browser type, device information, website usage data
Transaction-related information: information required to deliver services or process requests
We only collect personal information that is necessary for the purposes identified in this Privacy Policy.
2.3. Where do we collect your personal information from?
We collect personal information through order of products, the use of our cloud-based solutions, or subscription to our Mailing List. We also collect personal information through the use of our website, services, and solutions.
3. Our use of personal information
3.1 How do we use personal information?
We may use personal information in many different ways, including recording, organizing, storing, analyzing, modifying, extracting, sharing, deleting or destroying it.
We use your personal information for the purpose of :
Operating, maintaining and managing our business: If you are our (prospective) customer or supplier, or a representative of our customer or supplier, we collect personal information to manage our (contractual) relationship with you.
Inquiries about and use of our services and solutions: We may collect personal information such as your name and contact details to respond to inquiries from you and to provide you with information about our products, services, and solutions. When you use our services, we may collect certain personal information to complete certain transactions, to facilitate your use of the services and solutions on a day-to-day basis, including your name, email address and login credentials (for example, your username).
Establishing our legal position: We may use your personal information, including sharing it with our legal advisers, when looking to establish our legal position, including exercising and defending against legal claims.
Complying with law: We may use your personal information if this is necessary to comply with a legal obligation (e.g., such as to maintain records), legal process, or internal policies. We may also collect and disclose personal information under applicable legislation and under orders from courts and regulators. Our disclosures will be to those bodies and persons who are entitled to receive the required information.
To offer personalized services: We may use your personal information for data analysis to develop and create products and services that are relevant and that meet expectations.
Visitors to our websites: Our websites may invite you to provide us with your personal information. Where you provide us with your information, we will only use it for the purpose for which it has been provided by you. We use cookies and similar technologies to ensure the proper functioning of our website, analyze usage and performance, and personalize content. Where required, we obtain your consent before placing non-essential cookies. You may manage your preferences through your browser settings or our cookie management tool.
Marketing: We use your personal information to communicate with you about our services and offerings as well as our updates to ensure that you are an appropriate audience for them, and to conduct analysis for marketing purposes.
3.2 Failure to provide your personal information to us
Where we need to collect your personal information by law or in order to process your instructions, provide you with our services or perform a contract we have with you and you decide not to provide that information when requested, we may not be able to carry out your instructions, provide our services or perform the contract that we have or we are trying to enter into with you.
3.3. Consent
We process your personal information based on your consent or where it is permitted or required by law. Where we do process your personal information based on your consent, you have the right to withdraw your consent at any time. To withdraw your consent, please email us at: sales@convergenceinstruments.com. You may also withdraw your consent at any time using any available opt-out or account settings mechanisms, where applicable.
Once we have received notification that you have withdrawn your consent, we will no longer retain your personal information for the purpose(s) to which you originally consented unless there is another legal ground for retaining same. Please note that where we rely on your consent to use your personal information and you choose to withdraw your consent, your decision may affect our ability to provide certain of our products and services.
We disclose your information in the following circumstances:
In the event that Convergence Instruments sells its business or undergoes another business transaction (such as leasing of company assets, direct financing operations, legal structure modification, reorganization, merger, joint venture, assignment, transfer, or other disposition of any or all portion of Convergence Instruments’ business, assets or stock, including in connection with any bankruptcy or similar proceeding). In such case, we will conduct a privacy impact assessment (PIA), as required by law.
To protect the rights, property and safety of Convergence Instruments and others. Such information will be disclosed in accordance with applicable laws and regulations. This includes where we share information with other parties in the context of litigation discovery and in response to subpoenas and court orders;
We share your personal information with other third parties, such as relevant public and government authorities, including regulators and law enforcement, where we are required or requested to do so to comply with legal or regulatory requirements;
To comply with applicable law and regulations, which may include laws outside your country of residence;
To enforce our policies;
To prevent, investigate and identify persons or organizations potentially involved in activity that appears to us to be illegal or we believe may expose us to legal liability; and
In situations that we believe to be emergencies involving potential threats to the physical safety of any person or property if we believe that the information in any way relates to that threat.
4. Other important things you should know
4.1. Keep your personal information safe
We take security issues seriously. We implement reasonable administrative, technical and physical safeguards to protect personal information against the accidental destruction, loss, or unauthorized disclosure of the personal information. All personal information is stored on secure servers (password and firewall-protected). Unfortunately, no data transmission or storage system is guaranteed to be 100% secure.
4.2. How long do we keep your personal information?
We keep your personal information in accordance with our data retention policy that categorizes all the personal information held by us and specifies the appropriate retention period for each category of personal information. Those periods are based on the requirements of relevant data protection laws and the purpose for which the information is collected and used, considering legal and regulatory requirements to retain the information for a minimum period, limitation periods for taking legal action, good practice, and our business purposes.
When no longer required, personal information is securely destroyed or anonymized.
5. Your rights
5.1. Contacting us and your rights
If you have any questions or complaints in relation to our use of your personal information, please email the person in charge of the protection of personal information at:
Bruno Paillard, Ph.D., Director sales@convergenceinstruments.com 4160 Monseigneur-Moisan Street Sherbrooke, Québec J1L 2C1 CANADA
Under certain conditions, you may have the right to require us to:
provide you with further details on the use we make of your personal information;
provide you with access to the personal information we hold about you;
update any inaccuracies in the personal information we hold about you;
delete any of your personal information that we no longer have a lawful ground to use;
request that we cease disseminating or de-index any hyperlink attached to your name where such dissemination contravenes the law or a court order;
where processing is based on consent, stop that processing by withdrawing your consent;
object to any processing based on our legitimate interests unless our reasons for undertaking that processing outweigh any prejudice to your data protection rights;
restrict how we use your personal information whilst a complaint is being investigated;
transfer your personal information to a third party in a standardized machine-readable format.
Access or correction of personal data will be provided, upon request of the data subject, within a period of 30 days of the data subject’s request. If we refuse to provide access to or correct your personal information, we will give you a written notice within the 30 days and outline the reasons for our refusal and avenues available for you to complain about our refusal.
In certain circumstances, we may need to restrict your rights to safeguard the public interest (e.g., the prevention or detection of crime) and our interests (e.g., the maintenance of legal privilege).
We are obliged to keep your personal information accurate and up to date. Please help us to do this by advising us of any changes to your personal information.
5.2. Your right to complain
If you are not satisfied with our use of your personal information or our response to any request by you to exercise your rights, or if you believe that we have breached any relevant data protection laws, then you have the right to file a complaint with the relevant privacy regulator, including the Commission d’accès à l’information du Québec (CAI), the authority that supervises our collection and use of personal information in Quebec.
If you are unsure of the authority that supervises our collection and use of your personal information, then please email us at sales@convergenceinstruments.com.
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