If the Instrument_Manager application is unable to communicate with the VSEW_mk2 it may be because the USB driver failed to install properly. To check the USB driver installation follow the procedure below:
| 1. | Disconnect the USB cable. |
| 2. | If necessary take the PC out of stand-by. |
| 3. | Reconnect the instrument to an available USB port on the PC. |
| 4. | Make sure the charge LED lights-up green (charged) or yellow (charging). If not, make sure that the PC’s USB port is functional and that the USB cable is not damaged. If necessary try on a different PC, and/or with a different USB cable. The charge LED is just an indication that the port is powered. It should light-up, even if the USB driver is not installed properly. |
| 5. | Make sure that the operation LED starts blinking. If not go to step 6. |
| 6. | Open the Device Manager on the PC. This is usually found in Control Panel – System and Maintenance. |
| 7. | Just after connecting the instrument to the PC, observe that the Device Manager window refreshes. |
| 8. | Verify that an item named DDCI Platform or VSEW_mk2 has been created in the list of devices. |
| 9. | If an unknown item appears, or an item named DDCI Platform or VSEW_mk2 is found but has an exclamation mark (indicating a problem) beside it, disconnect the device and try re-installing the driver (see step 10). |
| 10. | To re-install the driver disconnect the instrument from the PC. Then Go into Start\All Programs\Convergence_Instruments\Instrument_Manager\Driver, and run DDCI_Driver_Install.exe. This re-installs the USB driver. |
